Customer Support with Conversational AI
How does customer service automation work, which helps customers and companies move forward? Tailored to all technical and communication requirements.
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All insights in the webinar
Our knowledge at a glance in 60 minutes! Together with colleagues from sipgate, we provide an insight into the project, individual use cases and the technical implementation.
Tuesday, February 13th | 17:00 - 18:00
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35%
All customer support inquiries are received via the chatbot.
40%
The interactions are started proactively by the chatbot.
24%
The inquiries are answered with the help of an LLM.
“We started with a simple FAQ chatbot. Customers were quickly convinced. Not only from 24/7 availability, but also from the channel itself and the uncomplicated communication that it enables.
The chatbot is now an integral part of our customer service strategy. It is connected to all relevant systems, provides valuable insights about our customers and offers high added value for our customer support agents.”
Susanne Hagedorn, Product Lead Customer Success at Sipgate
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How did we do that?
One white paper — all insights
Download now and find out in detail how we have revolutionized customer service with an AI-based chatbot.
Relief for customer service agents
A really helpful conversational AI solution is perfectly integrated into the agents' workflow — it supports instead of trying to replace.
Take on tasks, build analytics, optimize self-service — these are just a few of the options.
AI-based automation and generative AI
The right mix of human and AI-powered interaction makes the difference!
The combination of various technologies and the targeted integration of generative AI results in the right amount of controlled and intuitive dialog content.
individual help for individual inquiries
Customer satisfaction and standard answers are mutually exclusive. Personal information and situations must also be dealt with individually. With the appropriate connection to all relevant customer service systems, this can be achieved without any problems.